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BILLING CUSTOMER SERVICE REPRESENTATIVE

Location:Chesterbrook, PA
Exempt/Non-Exempt:Non-Exempt
Benefits:Benefits Eligible
Employment Type:Full Time
Description:***Billing Customer Service Representative***

1&1 Internet, Inc. is a subsidiary of United Internet—a profitable, publicly held German company with a market cap of over $8 billion. 1&1 Internet’s North American headquarters is located in Chesterbrook, PA, a Philadelphia suburb. 1&1 Internet is known for its comprehensive and affordable Internet products - its unique business model positions it as a one-stop-shop for web solutions. From domain registration to web hosting, site creation, technical support and cutting edge technology, 1&1 offers users every available resource to easily and affordably create and maintain an optimal online presence.

Founded in 1988, 1&1 Internet is a global leader among web hosting providers. Internationally, 1&1 maintains more than 13 million customer contracts with both consumer and business users and the 1&1 group manages over of 19 million domain name worldwide. It also operates 5 highly-secure, green data centers housing more than 70,000 servers.

1&1 has grown since it introduced its distinctive approach to the U.S. market in October of 2003. Since the launch of its complete product line in the US, 1&1 has become one of the premiere web hosting companies serving the US market; making it one of the country’s top 5 web hosting companies. In September 2008, 1&1 opened a state of the art 55,000 square foot data center in Lenexa, Kansas.

Duties:Billing Customer Service Representative:

The Billing Support team, operating in a very fast-paced call center environment, supports customers and resolves billing issues via emails and incoming phone calls. Multiple shifts are available, including nights and weekends.

Individual will work in the call center supporting customers with billing issues via phone/email. Your job will be answering incoming emails and phone calls received from our customers and other people regarding their accounts. Job can be fast paced and the stress level can be high.

We expect you to have basic computer and internet skills, and we will train on our company's products.
Qualifications:Minimum Requirements:
•High-school diploma or equivalent; college degree preferred
•Ability to handle high stress in a fast paced environment
•Strong oral and written communications skills
•Customer Service satisfaction skills
•Patience and ability to understanding customers and their needs
•Computer usage and Microsoft applications
•Ability to work in a team environment
•Ability to communicate Billing processes clearly
•Knowledge of PC and the Internet
•Knowledge of FTP, POP, MS Outlook
•Must have a proactive approach to upselling products and services after evaluating the customer’s needs. Must be confident enough to promote and sell packages to existing customers, and help reach sales goals for the department.

We expect you to have basic computer and internet skills, and we will train on our company's products

Preferred (but not required) Skills:
•Linux knowledge
•SAP knowledge
•Bi-Lingual speaking and writing abilities are always a plus
•Collections experience
•Data entry experience
•One year sales experience preferred, but not mandatory

1&1 is an Equal Opportunity Employer. We do not discriminate on the basis of any status protected by law.


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